1. Help Center
  2. Wallet Security

What is a Recovery Phrase?

Your Recovery Phrase is a set of twelve randomized words that have been written into the code behind your account security and which act as a lock for your account. You are required to write down all twelve words somewhere secure in case you will ever need to enter them again. We recommend only writing them down with pen and paper, never digitally, and storing the paper somewhere safe. 


If you lose or forget your Recovery Phrase, your wallet and all assets within it will become permanently locked.  


We do not have access to your Recovery Phrase, so we cannot restore it, unlock your wallet, or recover your coins/assets. You will not be able to access your wallet again until you enter your correct Recovery Phrase.