1. Help Center
  2. Wallet Security

How do I use my Recovery Phrase?

You will be required to enter all twelve words of your Recovery Phrase in the correct order. If you forget a word or place a word in the wrong order, the log-in attempt with fail and you’ll have to try again. 


If you lose or forget your Recovery Phrase, your wallet and all coins/assets within it will become permanently locked.  


We do not have access to your Recovery Phrase, so we cannot restore it, unlock your wallet, or recover your coins/assets. You will not be able to access your wallet again until you enter your correct Recovery Phrase.